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Our Services

Managed IT Support

We provide comprehensive IT support services to businesses across all fields and of all sizes, allowing you to focus on your core operations while leaving the management of your IT infrastructure to us.

Our team of experienced professionals is committed to providing top-notch IT support to ensure that your business runs smoothly and efficiently.

Managed IT services

Service

Desk

Our service desk provide you with a single point of contact for all of your IT needs. Our team of experts is available to provide you with timely and efficient support, ensuring minimal downtime and maximum productivity for your business. We offer a range of service desk services, including remote, onsite, and over the phone support, to ensure that your IT issues are resolved quickly and efficiently. 

We offer a choice of packages to suit all businesses ranging from basic support to comprehensive service desk provision; with our packages you only pay for the number of users you have.

If your business has any additional devices such as, servers or network equipment please get in touch for our bespoke packages.

 

Essential

Standard

Premium

IT Service Desk

9am – 5.30pm

8am – 6pm

6am – 8pm

Proactive Maintenance, Security Updates, Windows/Mac Patching and Firmware updates

Managed Antivirus/EDR

Basic Antivirus

Endpoint protection + EDR

Fully managed security platform

Remote Support

Unlimited

Unlimited

Unlimited

On-premise Support 

No (standard rate)

Unlimited

Unlimited

Daily backup monitoring

24/7 Monitoring
Infrastructure monitoring

New machine installs and upgrades

No (standard rate)

No (discounted rate)

Liaise with third-party software provider

Dedicated Account Manager

Managed IT services

Co-managed

IT Services

Our Co-Managed IT Services provide you with the flexibility to manage your IT infrastructure while leveraging our expertise and resources. We work closely with your existing IT team to provide you with the support and guidance you need to ensure that your IT infrastructure is secure, efficient, and reliable. Our co-managed IT services include network monitoring, security management, data backup and recovery, and much more.

Developing customised

IT Solutions

At Tecuna, we understand that every business has unique needs and challenges. That’s why we work closely with our clients to develop customised IT solutions that meet their specific requirements. We believe in building long-term relationships with our clients, and our commitment to customer satisfaction is second to none.

Explore our services

Managed IT Support

We provide comprehensive IT support services to businesses across all fields and of all sizes, allowing you to focus on your core operations while leaving the management of your IT infrastructure to us.

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Cloud Services

We understand the importance of cloud computing in today’s business environment. That’s why we offer a comprehensive range of cloud services, including cloud migration and cloud management.

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Cyber Security

Our cutting-edge endpoint protection solutions empower your business by proactively guarding against emerging cyber threats, enabling you to stay ahead of the curve. We shield your business from ever-evolving cyber threats. From real-time threat detection to swift incident response, our tailored solutions provide the peace of mind you need to focus on your core operations, knowing your valuable data and systems are in safe hands.

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Let us build the
customised solution

to fit your business

Our team of experts has the knowledge and skills to help you streamline your IT operations, reduce costs, and improve productivity within your business.